Emergent and Gamebryo’s Superior Support!
The sole purpose of Gamebryo Support is to be an expert team of engineers positioned to assist your internal team.
When you sign up for support with Emergent, you don’t get the B-team. You don’t get the A-team. You get THE team.
Emergent Game Technologies Provides a Dedicated Support Team
Our support engineers are focused exclusively on helping our customers use Emergent technology to develop great games--- quickly, economically, and flexibly.
Support should not be an afterthought; it should be considered part of the product. Emergent’s support team is not working on any other releases or helping an internal design team. The team exists solely to help our customers
What Do You Get with Support from Emergent?
- Patch upgrades, about every two months
- Free upgrades to dot version releases of our products
- Support through email or the Emergent customer portal (coming soon)
- Responses in one business day or less. 70% of our requests are responded to within 4 hours!
- Support for your developers AND your artists. We will even work with you to optimize your art assets with Gamebryo!
- Access to our Support Forum
- Access to many additional samples and tutorials
Who will be supporting you?
Engineers with the right domain knowledge! Our team is hand-picked and has experience in writing code, developing our product features and developing games. Each member of the support team has at least a year of hands-on engineering experience using the Gamebryo game engine and development tools.
You will also be assigned a Technical Account Manager (TAM) who will work with you to understand your timelines, deliverables, and needs. The TAM’s role is to make sure that Emergent’s efforts are aligned to ensure your success.
Beyond Codebase: Complete Game Development Support
We know some of the problems encountered during game development aren’t always related to a singular part of our product. Emergent’s support knowledge goes beyond codebase and art. It extends into ‘putting it all together’ to make your game a reality.
Our team is educated and experienced with related technology including:
- 3ds Max and Maya
- Multiplatform game development
- Multicore game development
- Performance and shader optimizations
- All of Emergent’s tech partners, such as:
- NVIDIA PhysX
- AiLive
- Allegorithmic ProFX
- Anark Gameface
- Audiokinetic
- CRI
- Kynogen Kynapse
- NaturalMotion
- RAD Game Tools
- Scaleform GFx
- soVoz
- Speedtree
- Umbra
This allows our support team to have a 360 degree view of our customers’ needs.
The Forum
Our support forum is a community that provides collaborative solutions to various questions. With its search functions you can find answers at the push of a button!
Console Specific Content - At Emergent we know that each console has its own unique issues as does each game. We designed our forum to be organized for developer’s convenience.
Samples – Our forum samples are targeted to show specific features and examples of how you can easily implement them.